ddok Terms and Conditions —
Complete Usage Guide

1. General Introduction and Acknowledgement

These terms and conditions ("Terms") apply to every individual ("User" or "you") who uses the ddok platform and its services. By using the ddok.cam website and all services operated under it, you are considered to have automatically agreed to these Terms.

ddok is an online entertainment platform offering cricket betting, casino games, slots, color prediction, and various gaming options. The platform serves users in Bangladesh and supports local payments via bKash, Nagad, and Rocket.

ddok reserves the right to modify these Terms at any time. Continued use of the platform after changes take effect will be considered your acceptance of the updated Terms.

2. Account Registration and Security

To access the full services on the ddok platform, you must register a personal account. You are required to provide accurate, complete, and up-to-date information at the time of registration.

2.1 Registration Terms

• Each individual may open only one account.
• The name, address, and contact details provided at registration must be truthful.
• Opening multiple accounts by the same person or on behalf of the same household is strictly prohibited.
• To update account information, you must contact the support team.

2.2 Password and Security

• Keeping your account password confidential is your own responsibility.
• Do not share your login details with any third party.
• If you suspect unauthorized access to your account, contact us immediately.
• You are responsible for all activities carried out from your account.

3. Eligibility and Age Verification

The following eligibility requirements must be met to use the ddok platform:

• Age Requirement: Only individuals aged 21 or above may use this platform.
• Mental Capacity: The person registering must have the mental capacity to enter into a legal agreement.
• Self-Exclusion: Individuals who have voluntarily excluded themselves from the platform may not re-register.

3.1 Identity Verification (KYC)

ddok may request identity verification documents from a user at any time. Withdrawals may be placed on hold until the verification process is complete. Required documents may include: National ID card, birth registration certificate, passport, or other government-issued identification.

4. Deposit and Withdrawal Policy

4.1 Deposits

• Minimum Deposit Amount: ৳300 (per payment method).
• Accepted Payment Methods: bKash, Nagad, Rocket.
• All deposits are processed in Bangladeshi Taka (BDT / ৳).
• Once a deposit is successfully confirmed, it will be credited to your account instantly.
• Deposits from third-party accounts are not accepted.

4.2 Withdrawals

• Minimum Withdrawal Amount: ৳1,000.
• Withdrawal Processing Time: Completed within 15 minutes to 2 hours.
• Withdrawal requests are processed only for verified accounts.
• Withdrawals can only be made to the same payment method used for the deposit.
• ddok reserves the right to suspend a withdrawal and conduct an investigation if fraud is suspected.

5. Bonuses and Promotional Offers

ddok offers various bonuses and promotional offers to its users. All bonuses are subject to the following general terms:

5.1 Welcome Bonus

• Bonus Amount: 150% bonus on the first deposit, up to ৳20,000.
• Wagering Requirement: The bonus amount must be wagered 20 times.
• The welcome bonus can be claimed only once per user.
• There is a specific time limit for claiming the bonus — see the promotions page for details.

5.2 General Bonus Terms

• Bonus funds cannot be withdrawn directly; they become withdrawable after the wagering requirement is met.
• ddok reserves the right to modify, suspend, or cancel any bonus offer.
• If bonus abuse or fraud is proven, the account will be closed.
• Under the VIP program, various weekly cashback benefits are available at the Bronze, Silver, and Gold levels.

6. Betting and Gaming Rules

The following rules apply to betting and gaming on the ddok platform:

6.1 General Gaming Rules

• Each game has its own rules, which can be found in the game lobby.
• The full amount of any bet cancelled due to a technical error will be refunded.
• ddok reserves the right to void bets placed on incorrectly displayed odds.
• The result displayed in the game software is considered final.

6.2 Cricket Betting

• Betting is available on BPL, IPL, T20 World Cup, and other international cricket matches.
• If a match is cancelled before it is officially completed, the amount staked on the related bet will be refunded.
• For live betting, ddok reserves the right to accept or reject specific bets.

6.3 Responsible Gaming Limits

Users may set their own daily, weekly, or monthly betting limits. Contact the support team to set these limits.

7. Prohibited Activities

The following activities are strictly prohibited on the ddok platform. If any such activity is proven, the account may be permanently closed with the balance forfeited, and legal action may be taken:

• Operating multiple accounts or using a third party's account.
• Abusing the bonus system, collusion, or cheating through software.
• Money laundering or conducting illegal financial activities.
• Interfering with the platform's security systems or attempting to hack them.
• Registering with a false identity or providing incorrect information.
• Operating games through automated software, bots, or scripts.
• Exploiting technical vulnerabilities or errors in the platform.
• Threatening, harassing, or mistreating other users.

8. Account Suspension and Closure

8.1 Suspension by ddok

ddok may suspend or close an account without prior notice in the following circumstances:

• A serious breach of the Terms is proven.
• Failure to complete identity verification or providing false information.
• Suspicion of fraudulent activity.
• Compliance with instructions from a regulatory authority.

8.2 Closure by the User

Any user may close their account at any time. It is the user's own responsibility to withdraw any available balance before closing the account. Contact the support team to close your account.

9. Limitation of Liability

The ddok platform provides services on an "as-is" basis. ddok's liability is limited in the following areas:

• Loss caused by internet disconnection or technical errors.
• Issues with third-party software or payment gateways.
• Service disruption due to uncontrollable external factors (force majeure).
• Unauthorized access to an account due to the user's own negligence.

10. Privacy and Data Protection

Protecting your personal information is our highest priority. ddok uses SSL encryption technology to keep all data secure.

• Your personal information is used solely for the purpose of providing the service.
• Information is not transferred to third parties except where required by law.
• Payment-related information is stored with the highest level of security.

To learn about our full privacy policy, please visit the Privacy Policy page.

11. Responsible Gaming

ddok is committed to responsible gaming. We believe that gaming should be for entertainment purposes only.

11.1 Self-Control Tools

• Deposit Limits: Set daily, weekly and monthly deposit limits.
• Taking a Break: Temporarily suspend your account for a specified period.
• Self-Exclusion: Exclude yourself from using the platform for an extended period.

11.2 Signs You Need Help

Seek responsible gaming support if you notice the following signs:

• A tendency to spend money beyond your budget.
• An urge to keep playing to recover losses.
• Your personal or professional life being harmed because of gaming.

For more information, visit our Responsible Gaming page or contact us via 24/7 live chat.

12. Changes and Amendments to Terms

ddok reserves the right to change, amend or update these terms and conditions at any time.

• Users will be notified of significant changes via email or through the platform.
• Continued use of the platform after changes constitutes acceptance of the new terms.
• The latest version will always be published on this page with the effective date noted.
• If you disagree with the new terms, you may request to close your account.

13. Contact and Complaint Resolution

For any questions, complaints or suggestions regarding these terms or the platform, please contact us:

• Live Chat: Support in Bengali is available 24/7.
• Email: [email protected]

13.1 Complaint Process

If you have a complaint, please contact our support team first. The support team will try to resolve your complaint as quickly as possible after receiving it. If the resolution is not satisfactory, the matter can be escalated to senior management.