ddok's Privacy Policy
Your personal information is completely secure with us. In this policy we explain in detail how ddok collects, uses, and stores your information.
This privacy policy ("Policy") applies to the ddok platform. When you use the ddok website (ddok.cam), you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services. This Policy may be updated from time to time — we will notify you appropriately of any significant changes.
1 Types of Information Collected
ddok collects your information in various ways. The categories of that information are detailed below:
1.1 Personally Identifiable Information
When you create an account on ddok or contact us, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and username
- National ID or passport number (for identity verification)
- Address and residential details
- bKash, Nagad, or Rocket number (for transaction processing)
1.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device type
- Browser type and version
- Pages visited and session duration
- Information obtained through cookies and similar tracking technologies
- Login and logout times and activity history
1.3 Financial Transaction Information
We retain the financial information necessary to process deposit and withdrawal transactions. However, complete payment details are never stored on our servers — this is handled directly by the relevant payment service providers (bKash, Nagad, Rocket).
2 Purpose of Information Collection
ddok collects and processes your information for the following legitimate purposes:
- Account Management: To create, verify, and manage your account.
- Identity Verification: To confirm your age and identity, particularly to enforce the 21+ age restriction.
- Payment Processing: For deposits, withdrawals, and bonus distribution.
- Customer Support: For 24/7 live chat support and complaint resolution.
- Security and Fraud Prevention: To detect unauthorized access and suspicious activity.
- Legal Compliance: To comply with applicable legal and regulatory requirements.
- Service Improvement: To improve the quality of our platform and user experience.
- Communication: To send important updates, policy changes, and account-related notifications.
ddok never sells your personal information to third parties for advertising purposes.
3 Information Disclosure and Third Parties
ddok is committed to protecting the privacy of your personal information. However, in certain circumstances your information may be shared with the following parties:
3.1 Service Provider Partners
To operate our platform we work with trusted service providers, such as payment processing organizations (bKash, Nagad, Rocket), technology service providers, and identity verification organizations. These parties process information only in accordance with our instructions and may not use it for their own purposes.
3.2 Legal Requirements
If there is a legal obligation — such as a court order, investigation, or request from a regulatory authority — we may be required to disclose information in compliance with applicable law.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may form part of the transferred assets. In such circumstances we will notify you in advance.
3.4 International Data Transfers
In some cases your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that appropriate safeguards — such as consent agreements or data protection frameworks — are in place.
4 Cookie Policy
ddok's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
4.1 Cookies We Use
- Essential Cookies: Required for the core functionality of the website — such as maintaining login sessions and ensuring security.
- Functionality Cookies: To remember your preferences and language settings.
- Analytics Cookies: To understand and improve platform usage — this information is completely anonymous.
4.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may disrupt some important website functionality.
5 Data Security Measures
ddok takes industry-standard technical and organizational measures to protect your personal information:
- SSL/TLS Encryption: All data transfers are secured through SSL encryption, ensuring the safe exchange of information between your browser and our servers.
- Access Controls: Only authorized staff have access to personal information on a need-to-know basis.
- Database Security: Stored information is kept in encrypted databases and regular security audits are conducted.
- Two-Factor Authentication: Additional identity verification is provided for sensitive operations.
- Security Monitoring: Ongoing monitoring systems are in place to detect suspicious activity.
- Staff Training: Our team members receive regular training on data privacy and security.
Please note that transmitting information over the internet is not entirely risk-free. We are committed to ensuring the highest level of protection, but complete security cannot be guaranteed.
6 Your Rights
As a ddok user, you have the following rights over your own personal information:
6.1 Right of Access
You may ask us at any time what information we hold about you. Submit a request via live chat and we will inform you within a reasonable time.
6.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly in your account settings; otherwise please contact our support team.
6.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, ongoing disputes, or the requirements of a fraud investigation, we may need to retain some information for a specified period.
6.4 Right to Restriction of Processing
You may object to or request the restriction of the processing of your information for specific purposes.
6.5 Right to Data Portability
You may request a copy of your personal information in a structured, commonly used format.
7 Data Retention Period
ddok retains your personal information only for as long as necessary or legally required:
- Active Accounts: All account information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, information may be retained for a defined period to meet legal and regulatory requirements.
- Transaction Records: Financial transaction records may be retained for an extended period in accordance with applicable financial law.
- Marketing Consent: If you withdraw consent for marketing communications, the processing of the relevant information will be stopped immediately.
8 Protection of Children and Minors
ddok is strictly for those aged 21 and above only. We do not intentionally collect any personal information from minors.
During the registration process we take steps to verify age. If we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.
If parents or guardians believe their child has accidentally registered on our platform, please contact us immediately.
9 Responsible Gaming and Use of Information
As part of our commitment to responsible gaming, we may analyze your account activity to identify patterns of potentially problematic behavior. This process is conducted entirely for your protection.
Responsible gaming tools — such as deposit limits, loss limits, session time limits, and self-exclusion — are applied according to your requests and usage patterns. This information is kept in strict confidence and is never shared with third parties.
To learn more about responsible gaming, visit our Responsible Gaming page.
10 Policy Changes and Updates
ddok reserves the right to update this privacy policy from time to time. When changes are made:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification will be sent to the registered email address.
- Continued use of the platform after changes are made will be considered as your agreement to the new policy.
We recommend that you review this policy regularly. Our 24/7 live chat support is always available for any questions or concerns.
11 Contact Us
For any questions, requests, or complaints regarding the privacy policy, please contact us. Our dedicated privacy team is always ready to assist you:
Support Information
To request access to, correction of, or deletion of your personal information, contact us via live chat or write to the email above. We will respond as quickly as possible.
This policy is effective under Bangladesh Standard Time (UTC+6) and applies to all activities on the ddok.cam website.